Warranty Policy

Welcome to Oumeng (Tangshan) E-Commerce Co., Ltd., where we are committed to providing you with high-quality home furnishing products and exceptional customer service. To ensure your satisfaction, we offer a limited warranty on most of our products. Please carefully review the warranty policy below. If you have any questions or require further assistance, please contact us at service@kelvoran.com.

Warranty Coverage

The product warranty period is typically 12 months from the date of purchase, but the specific period may vary depending on the product.

The warranty only covers manufacturing defects and does not cover issues caused by misuse, accidental damage, or unauthorized modifications.

Warranty Request

To request warranty service, please contact our customer service team and provide the following information:

Proof of purchase (such as order number or e-invoice)

Product details and description of the problem

Your contact information

Warranty Processing

Upon receiving your warranty request, we will conduct an assessment to determine if the issue is covered under warranty. If eligible, we will determine a repair, replacement, or refund based on the circumstances. Exclusions

The warranty does not cover the following:

Damage due to normal wear and tear

Damage caused by neglect, misuse, or abuse

Unauthorized repair or modification

Products not sold by our company

Notes

Please keep the original packaging for return purposes.

All returned products must be accompanied by a completed warranty claim form.

Legal Rights

This warranty does not affect your other rights under applicable laws and regulations.

Thank you for choosing Oumeng (Tangshan) E-Commerce Co., Ltd. We look forward to providing you with a pleasant shopping experience. If you require further assistance or have any other questions, please feel free to contact us at service@kelvoran.com.