Shipping and Delivery Policy

Welcome to Oumeng (Tangshan) E-Commerce Co., Ltd., where we are committed to providing efficient and reliable shipping and delivery services. Please read the following policies carefully to ensure your order is delivered smoothly. If you have any questions or need further assistance, please contact us at service@kelvoran.com.

Delivery Area

We offer delivery services Australia-wide. Specific logistics options vary depending on your location and order volume.

Delivery Time

Orders are generally delivered within 5-7 business days after order confirmation. Please note that delivery times may vary depending on location, weather conditions, and inventory availability.

Delivery times may be delayed during holidays or special circumstances. We will do our best to provide advance notice and ensure your order arrives safely.

Order Tracking

After shipment, you will receive an email with a tracking number, allowing you to check the status of your order in real time.

If you experience any tracking issues, please feel free to contact our customer service team.

Delivery Instructions

Please carefully inspect the package to ensure it is intact before signing for it. If you discover any damage or loss, please contact the delivery person immediately and notify us so we can process it promptly.

Return and Exchange Shipping

For returns or exchanges, please refer to our Return and Exchange Policy for detailed procedures. We will cover the return shipping costs for returns due to product defects or errors.

Special Shipping Requests

If you have special shipping requests (such as scheduled delivery), please note them when placing your order or contact us in advance so we can arrange them.

Thank you for choosing Oumeng (Tangshan) E-Commerce Co., Ltd. We look forward to providing you with a satisfactory shopping experience. If you require further assistance or have any other questions, please feel free to contact us at service@kelvoran.com.