Return and Exchange Policy

Thank you for choosing Oumeng (Tangshan) E-Commerce Co., Ltd. as your home goods supplier. We are committed to ensuring your shopping experience is pleasant and hassle-free. Please carefully review the following policy for returns or exchanges. If you have any questions or require further assistance, please contact us at service@kelvoran.com.

Return and Exchange Terms

You may request a return or exchange within 14 days of receiving your item.

Items must be in their original packaging, unused, and in resaleable condition.

Please include proof of purchase (such as your order number or e-invoice).

Circumstances in which returns or exchanges are not accepted

Any issues resulting from misuse, damage, or unauthorized modifications.

Special sale items, gift cards, or customized items are not eligible for returns or exchanges.

Product issues due to normal wear and tear.

Return and Exchange Process

Please submit your return or exchange request via service@kelvoran.com and provide the relevant information.

Once your request is received, our customer service team will provide you with the next steps, including the return address and instructions.

Once we receive and inspect the returned merchandise, we will process your refund or exchange request within 5-7 business days.

Fees and Liabilities

If the return is due to a product defect or error on our part, we will cover the return shipping costs.

For returns due to other reasons, customers are responsible for their own return shipping costs.

Refund Policy

For eligible return items, a refund will be issued via the original payment method upon receipt and confirmation.

Please note that refund processing times may vary depending on the bank or payment platform.

Customer Support

If you have any questions or require assistance regarding returns or exchanges, please feel free to contact us at service@kelvoran.com. Our team will be happy to assist you.

Thank you for your support and trust in Oumeng (Tangshan) E-Commerce Co., Ltd.!