Frequently Asked Questions (FAQ)

Welcome to Oumeng (Tangshan) E-Commerce Co., Ltd.'s FAQ page. We hope this page will help you find the information you need quickly. If you have any further questions, please feel free to contact us at service@kelvoran.com.

How do I place an order?

Browse our product catalog, select the home furnishings items you want, and add them to your cart. Fill in the required information and select your payment method at checkout to complete your order.

How long does shipping take?

Orders typically arrive within 5-7 business days of order confirmation. Please note that delivery times may vary depending on location, weather conditions, and inventory availability.

How do I request a return or exchange?

If you need to return or exchange an item, please contact us within 14 days of receiving it. Please ensure the item is in its original packaging, unused, and accompanied by proof of purchase. Please refer to our Return and Exchange Policy for details.

Is the product warrantied?

Yes, we offer a 12-month limited warranty on most of our products, covering manufacturing defects. Please review our warranty policy for more information.

How do I make a warranty claim? Please submit a warranty claim via email at service@kelvoran.com and include proof of purchase and a description of the issue. Our team will contact you shortly with instructions for next steps.

Is my personal information secure?

Your privacy is important to us. We use advanced encryption technology to protect your personal and financial information. Please review our Privacy Policy for details.

If you require further assistance or have any additional questions, please feel free to contact us at service@kelvoran.com. Thank you for choosing Oumeng (Tangshan) E-Commerce Co., Ltd.!